Privacy Policy
The short version: your leads, your calls, your CRM stay on your PC. This page explains exactly what does and does not leave your machine, and why.
Last updated 30 August 2026
Who this policy covers
This policy applies to Svarloop, a desktop application published by S8N AI Services ("S8N"), and to the small set of supporting services Svarloop talks to: the license activation service, the optional telemetry service, and the optional diagnostic bundle upload. It does not cover S8N's other products (including Siddham AI, which is a separate hosted service with its own privacy policy).
What stays on your PC, always
The following data is generated and stored on your machine, in a local database file. S8N has no server that receives any of it, ever. It is not uploaded anywhere as a matter of course, and the one exception is a campaign you launch yourself: the specific fields needed to place those calls go to your own Sarvam account, listed one by one in the next section.
| Data | Where it lives |
|---|---|
| Business leads you generate | Local database file on your PC |
| Lead lists and filters you build | Local database file on your PC |
| Call transcripts and recordings metadata | Local database file on your PC |
| CRM notes, follow ups, and deal stages | Local database file on your PC |
| AI call insights (if the AI insights feature is used) | Local database file on your PC |
| Your Sarvam and AI provider API keys | Windows Credential Manager on your PC |
You can verify this yourself. Svarloop's data folder is at %LOCALAPPDATA%\Svarloop. Open it, look inside — everything is there in a plain DuckDB database file you can inspect, export, or delete.
What does leave your PC, and why
A small number of things necessarily travel over the internet for the app to function. Each one is listed below with exactly what it contains.
Phone calls, via Sarvam
When you launch a voice campaign, the leads in that campaign are sent to Sarvam AI's calling platform so it can place the calls and hold the conversations. Nothing is sent for a lead you did not put in a campaign, and nothing is sent until you press launch.
For each lead that is called, exactly these fields go across: the phone number, a lead reference generated by Svarloop, the business name, the area, the category, the review count, and the name of your agent. If you imported your own CSV, any extra columns you included go too. Nothing else does. Your CRM notes, deal stages, follow ups, call summaries and every lead you did not call stay on your PC.
You connect your own Sarvam account, using your own key, and Sarvam bills you directly. Svarloop is a client of Sarvam's API, not an intermediary: there is no S8N server in that path and we never receive a copy. Sarvam is a separate company with its own privacy policy, and what they retain is governed by their terms, not ours.
License activation
Once when you first install Svarloop, and roughly monthly afterward, the app contacts our license server to confirm your license is valid. This exchange includes your license key and a hardware fingerprint (a one way hash derived from your machine, not personal information about you). No lead, call, or CRM data is included in this exchange.
Anonymous telemetry, opt in only
During setup, Svarloop asks whether you want to share anonymous usage data to help us find and fix bugs. This is off by default until you actively turn it on, and you can turn it off again at any time from Settings. When enabled, it sends:
- App version, operating system version, and a hashed install identifier
- Feature usage counts (for example, "campaigns launched: 4") — never the content of what you did
- Error codes from the Sarvam integration, for example an authentication failure code — never the request or response body
- Crash stack traces, if the crash reporting portion of telemetry is enabled
It never includes lead data, phone numbers, business names, call transcripts, CRM notes, or your API keys, even in a crash report.
Diagnostic bundles, only when you ask
If you use the "Send diagnostic bundle" button in Settings to get support, the app collects your last 500 log lines, the app version, your database schema (the structure, not the data inside it), and redacted configuration, and uploads it to our support intake system. This only happens when you click the button. You will see exactly what is being sent before it uploads.
Payment, via Razorpay
When you buy a Svarloop license, payment is processed by Razorpay on their own checkout page. We never see or store your card, UPI, or bank details — Razorpay handles that entirely, and passes us only a payment confirmation and the email you provided.
Your rights under the Digital Personal Data Protection Act, 2023
As an Indian company handling personal data of Indian users, we honor the rights the DPDP Act gives you as a Data Principal:
- Right to access — request a copy of the personal data we hold about you (primarily: your email and license record).
- Right to correction — ask us to correct inaccurate data.
- Right to erasure — ask us to delete your account data. Note this does not delete data that already lives locally on your own PC — you control that directly.
- Right to grievance redressal — raise a complaint about how your data has been handled, and receive a response.
- Right to nominate — nominate another person to exercise these rights on your behalf in the event of death or incapacity.
To exercise any of these rights, write to our Grievance Officer using the contact details below. We respond within 30 days.
Data retention
License and payment records are kept for as long as your license is active, plus the period required by Indian tax and accounting law after that (typically 8 years). Telemetry data, if you opted in, is retained for 14 days in identifiable form before being aggregated. Diagnostic bundles are retained for 90 days after your support ticket is resolved, then deleted.
Children's privacy
Svarloop is a business tool intended for use by adults running or working at a company. It is not directed at children, and we do not knowingly collect data from anyone under 18.
Changes to this policy
If we make a material change to this policy, we will notify active license holders by email and update the date at the top of this page. Continued use of Svarloop after a change takes effect means you accept the updated policy.
Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer are:
Email: svarloop@s8n.in
Response time: within 30 days of a written complaint
Governing law
This policy is governed by the laws of India. Any dispute arising from it is subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.