Refund Policy
30 days, no questions asked. Here is exactly how it works.
Last updated 30 August 2026
Solo plan (one time payment)
If you are not satisfied with Svarloop within 30 days of your purchase date, email svarloop@s8n.in with your license key and we will refund the full amount to your original payment method within 3 business days. Your license will be deactivated once the refund is processed.
Pro plan (one year)
The same 30 days applies to your Pro payment. After that window we do not refund part of a year already paid for. There is nothing for you to cancel: Pro does not renew on its own and we never charge you again without you choosing to renew, so simply not renewing is all it takes to stop.
What is not covered
- Refunds requested more than 30 days after the original purchase date.
- Sarvam telephony costs — these are billed directly by Sarvam to your own account and are outside Svarloop's refund process entirely.
- Telephony minutes already used through your own Sarvam account, which Sarvam bills you for directly and which we never receive.
How refunds are processed
Refunds are issued to the original payment method via Razorpay. Depending on your bank, it typically takes 5 to 7 business days to reflect after we process it on our end, which itself happens within 3 business days of your request.
Chargebacks
If you initiate a chargeback with your bank or card issuer instead of contacting us directly, your license will be immediately marked as revoked pending investigation. We would much rather you email us first — chargebacks take longer to resolve for everyone involved, and we approve nearly every good faith refund request without dispute.
Request a refund or ask a question: svarloop@s8n.in, with your license key included.