Troubleshooting
The issues we actually see, and how to fix each one.
Windows says the app is unrecognized
During this early release, our installer is not yet signed with a paid Microsoft certificate (we will add one once we have our first cohort of customers). Windows shows a caution screen for any unsigned app, which looks alarming but is expected. Here is exactly what to do:
- Double click the installer as normal.
- Windows shows "Windows protected your PC" with a blue Don't Run button.
- Click the small text link that says More info, just above that button.
- A new button appears: Run anyway. Click it.
- Installation proceeds normally from here.
This one time step is only for the installer itself, not something you will see again once Svarloop is installed and running.
The lead finder stopped producing new leads
Usually one of these:
- Daily cap reached. Svarloop limits how many leads it looks for per day to keep the sources it draws from stable for every user. It resumes the next day automatically.
- A source is temporarily rate limiting. If one of the business listing sources detects unusual traffic, Svarloop pauses that source for a few hours and shows a banner. No action needed, it recovers on its own.
- No categories or cities selected. Check Settings, Lead Sources to confirm you have at least one of each active.
Calls are not being placed
Check these in order:
- Is Sarvam connected? Settings, Connect Sarvam should show a green "Connected" status. If not, see Connect Sarvam.
- Sarvam credits. If your Sarvam account has run out of calling credit, campaigns pause with a clear banner telling you to top up on Sarvam's side.
- Sarvam key rotated or revoked. If you changed anything in your Sarvam console recently, your key here may need reconnecting.
- Outside calling hours. Campaigns only dial between 9 AM and 9 PM IST by default, per TRAI regulation. A campaign launched outside this window queues and starts at 9 AM.
My license key does not work
Double check you copied the whole key, including all four groups separated by dashes. If you are certain the key is correct and it still fails, it may already be active on another device — see Getting started for moving a license between machines, or email us.
I lost my license key
Go to svarloop.s8n.in/recover and enter the email you purchased with. We will send a new key. Note this deactivates your old key, so use the new one going forward.
Nothing here fixed it
Open Svarloop, go to Settings, Help, and click Send diagnostic bundle. This collects your recent logs, app version, and configuration (never your leads or call data) and sends it to us with a ticket number. Reply to the confirmation email with any extra details and we will take it from there.
Prefer to just email us directly? svarloop@s8n.in, typical response within 48 business hours.